Refund Policy

Each product is carefully inspected before dispatch to ensure it reaches you in excellent condition. Because our items are handmade, every piece carries its own unique character and charm.

Returns & Refund Eligibility

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with your order details and clear photos/videos of the issue. After reviewing your request, we will provide an appropriate resolution, which may include:

• Replacement of the item

• Full or partial refund

• Store credit, where applicable

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Non-Refundable Situations​:

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Refunds or returns may not be accepted for:

• Change of mind after purchase

• Minor variations in color, texture, shape, or finish due to the handmade nature of the product

• Incorrect address provided during checkout

• Requests raised after the allowed reporting period

• Damage caused after delivery due to improper handling or storage

Handmade Product Disclaimer:

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Every Brovion creation is individually handmade, making each piece beautifully unique. Slight differences from product photos are natural and reflect the authenticity of handcrafted work rather than manufacturing defects.

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How to Request Support:

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To request assistance regarding your order, please contact us at:

Email: care@brovion.in
Phone/WhatsApp: +91 8287814051

Please include:

• Order ID

• Description of the issue

• Clear photos/videos of the product and packaging

Our support team aims to respond within 24–48 business hours.

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Refund Processing:

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Once approved, refunds will be processed to the original payment method within 5–7 business days, depending on your bank or payment provider.

A Note From Us:

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As a small handmade business, every order means a lot to us. We truly appreciate your support and understanding, and we are always here to help make your experience with Brovion special and worry-free.